A scam alert has been issued by the Australian government, warning WhatsApp users of cybercriminals potentially locking users out of their WhatsApp account. This affects WhatsApp users who have not changed their voicemail account PIN code on their phone.
How do you remain safe?
- Change the default PIN code on your voicemail account to a strong password. This can be done in your phone’s voicemail settings or by calling your phone service provider.
- Turn on two-factor authentication on your WhatsApp account to add an extra layer of security. This can be done by opening the app and going to Settings > Account > Two-step verification > Enable.
The Curtin Information Security and Risk Advisory (C-ISRA) team have prepared a guide on how to secure your WhatsApp with additional recommendations on how to stay safe online.
More information about the scam is available on the Stay Smart Online website.
If you would like assistance after reading this advisory, please contact the IT Service Centre. Or, visit the C-ISRA Information Security Advice website for additional information to protect yourself online.